| Good business developers are separated from great business developers by how well they manage difficult situations and tough conversations. Clients notice the difference ! |
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| Angry clients are business development opportunities |
| Coach yourself to do a whole lot better |
| Coming under fire ? |
| Concerned about bad press ? |
| So you've slipped up...big time ! |
| Time for a tough talk ? |
| Doing well in difficult times |
| Thriving on adversity |
| Let someone else ask your client the tough questions |
| Resilient business development |
| Workshop - Managing difficult conversations |
