If you've gone to the effort and expense of tendering be sure to debrief - win or lose - on the outcome. If there is an opportunity for face-to-face debriefing, take it. (It's only fair that large legal consumers who invite tenders offer debriefing and feedback to tenderers, whatever the result.)
Use these questions to shed light on why you won - or, didn't - and what to keep in mind for next time.
- Why did you go to tender ?
- How do you identify which firms to invite ?
- What were your selection criteria and how were they weighted ?
- Did your views change during the tender process ?
- What value adds were you offered ?
- How did the various firms compare ?
- How important was price ?
- What was the relative price position of the successful tenderers in the final outcome ?
- What made the winners stand out ?
- In what area did we do especially well ?
- In what areas did our tender fall short ?
- Were there any surprises ?
- What would you do differently next time ?
- How will you know if you made the right decision ?
- How will you monitor performance of the winner/s ?
- What advice have you to help us do better ?
What would we need to do to be certain to win your business next time ?
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