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It's all about framing

By Linda Julian

As any mediator or psychologist will tell you, how we think about and express a problem has a profound influence on the choices we will make to deal with it.  And, so it is with selling your expert professional services.

Framing a problem can convert it to a challenge.  Framing an obstacle can make it insurmountable, or merely an interesting issue on the path forward. 

A frame can establish the benchmark standard or status quo  -  reframing can completely change the complexion of a situation.

Poor framing of a business development challenge or situation will undermine progress and mitigate against success.  For example, framing a prospective client's question as an objection is rarely helpful  -  much better to reframe as a request for more information or evidence.

It's worth taking precautions against the adverse effects of negative framing.  Try these techniques.

Consider how a problem or situation was framed at the outset
.  Did you frame it ?  Or, someone else ?

Think about your framing of a problem or situation.  What are alternate frames or readings ? 

If you were another participant or player in the situation, would your reference frame be different ?

How would your thinking change if you changed the framing or simply read the situation a different way ?

And, if you reframed, would all the information or evidence you have collected have the same impact ?  Would your feelings and beliefs have the same validity ?

Check that you're examining all the information and evidence with equal rigour.  Are you accepting some, but fully scrutinising others ?  Is it possible that you've focused on gathering material to confirm your view ?

Build counter-arguments to challenge your views
.  Play devil's advocate, or enlist the support of a colleague to test your framing and arguments.

Challenge yourself with different frames
.  You'll soon find that how you frame has a significant influence on the business development outcomes you produce.


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