When leading and large clients determine their professional service relationships, one factor influencing their decision is how well prospective service providers fit with their own values, culture, and aspirations.
Evidence of strong governance and responsible management goes a long way to demonstrating this fit and becomes especially important in competitive bids, tender and proposal processes with government and large corporates (as we have discussed before).
Beyond bids, other benefits of effective governance and management include positioning your firm as an employer of choice for talented professionals, as well as a preferred referral source for others in your circle, increased transparency to staff and stakeholders, and a reduction in risk and less waste in your operations.
Does your firm’s governance and management stack up?
Sensible clients don’t expect exactly the same standards and processes of every prospective professional adviser. Just like in the corporate world, organisation size is an important determinant of the nature and extent of formal governance protocols and management practices for professional services firms. Run through JMA’s quick guide below to learn more about what minimums are relevant today for different sized professional services firms.
Quick guide to governance and management musts for professional services firms
Here’s a guide to what you should implement to make sure that your governance and management don’t put you at a commercial disadvantage.
If you are a micro-professional practice or sole practitioner, you need:
- fair employment practices – both in document form, and in practice
- a documented policy on conflicts of interest
- preparedness to make disclosures of pecuniary interests to certain public sector clients
- evidence of a management system covering professional and financial functions and workflow
- ethical professional and business behaviour
- evidence of IT and data security.
For small firms to avoid elimination on grounds of inadequate governance and management, you should also establish:
- an organisation chart which defines functional roles and accountabilities
- a risk management framework
- a process for detecting and avoiding conflicts of interest
- client service standards
- a framework for eliciting and responding to client feedback
- financial reporting at better-than-average standard as evidence of competent financial management
- formal human resources management practices.
Mid-sized professional practices need to do more, commensurate with their scale:
- self-assessment framework for legislative compliance
- formal systems for identifying and monitoring possible conflicts of interest
- increased emphasis on and evidence of internal monitoring of risk
- a client complaints and disputes management protocol
- policies and procedures which evidence ethical dealings with the wider business community
- movement toward the ASX best practice governance framework.
Expectations of large professional service firms are similar to those of highly regarded ASX-listed corporates. Compliance with OECD and best practice in annual reporting will get you there. Other options to get your firm up to standard quickly include quality accreditation programs like Law 9000 (which many firms have moved away from in recent years), or the B Corp certification, which is focussed on rigorous standards of social and environmental performance, accountability, and transparency.
Obviously, one size does not fit all, and these are not exhaustive lists. Just as governance and management sensitivities and requirements vary across clients and sectors, there is no uniform approach for each professional services firm. If you are a cross-border tax or legal specialist for instance, evidence of anti-money laundering and anti-bribery might be crucial deciding factors for clients you wish to do business with. Clearly that threshold requirement is lower down the list (if it’s on there at all) for a regionally based tax accountant dealing with private citizen clients.
The advantages of getting governance and management to these standards are more than making the cut in competitive selections – they will bring the wider business and cultural benefits of a well run firm attracting culturally aligned clients who want to work with and and employees who want to work for you.
Download the free JMA quick-start guide, Developing policies and procedures for your firm (PDF).
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Remember, nothing is so complex that it cannot be explained simply Albert Einstein was spot-on when he said “nothing is so complex that it cannot be explained simply”. Tenders, bids, proposals, and informal pitches for business are not times to show how clever and capable you are by using legalese (I’m looking at you lawyers), […]