Legal directory listings: what are the benefits?
It’s that time of year again… legal directory listings are open! If you are considering whether submissions to the Chambers & Partners and/or The Legal 500 directory listings are right for your firm, read on. We’ll outline some of the benefits.
Continue ReadingLegal directory results: what next?
Congratulations if your firm has been listed in one of the major legal directories (Chambers & Partners, APL500 or others). You may be thinking, what next? Don’t sit idly and let your time, efforts and results go to waste. Take action with our top tips for making the most of your directory listing.
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The year ahead: new realities and legal market trends of 2014
As 2014 gets underway, the legal profession is continuing to feel the bite of rapidly changing business models, practices and processes that are dictating the success or failure of firms. Here are some of our observations on trends set to impact the legal market in 2014 …
Continue ReadingUnmet, unaddressed, and unrecognised needs are business opportunities
Clients have needs: some recognised, others unrecognised. Among the needs they recognise, some clients may have unmet needs – needs for which they have not yet found a professional service solution. Unmet needs present business development opportunities for an expert professional. By implication, unmet needs can be classed as: unsatisfied – no satisfactory service has […]
Continue Reading13 support staff strategies to maintain client satisfaction
The vital role your support staff play in client satisfaction is often overlooked. However a client’s experience at reception, or their first phone call to your firm can colour every other interaction – for better or worse. Here are 13 quick tips your support staff can use to represent your firm even better. Represent clients […]
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Feature article
Tender readability – tips to improve your tender presentation and some tender presentation no-nos
Tender readability remains a problem for some in the 21st century. I still see submission documents that cling to a handful of really old hat tender presentation and formatting techniques. I suspect this is because some of these ‘rules’ are viewed as being more appropriate to a ‘formal’ style of document such as a tender. […]
