It’s that time of year again… legal directory listings are open! If you are considering whether submissions to the Chambers & Partners and/or The Legal 500 directory listings are right for your firm, read on. We’ll outline some of the benefits.Continue Reading
Congratulations if your firm has been listed in one of the major legal directories (Chambers & Partners, APL500 or others). You may be thinking, what next? Don’t sit idly and let your time, efforts and results go to waste. Take action with our top tips for making the most of your directory listing.Continue Reading
As 2014 gets underway, the legal profession is continuing to feel the bite of rapidly changing business models, practices and processes that are dictating the success or failure of firms. Here are some of our observations on trends set to impact the legal market in 2014 …Continue Reading
Clients have needs: some recognised, others unrecognised. Among the needs they recognise, some clients may have unmet needs – needs for which they have not yet found a professional service solution. Unmet needs present business development opportunities for an expert professional. By implication, unmet needs can be classed as: unsatisfied – no satisfactory service has […]Continue Reading
The vital role your support staff play in client satisfaction is often overlooked. However a client’s experience at reception, or their first phone call to your firm can colour every other interaction – for better or worse. Here are 13 quick tips your support staff can use to represent your firm even better. Represent clients […]Continue Reading
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Remember, nothing is so complex that it cannot be explained simply Albert Einstein was spot-on when he said “nothing is so complex that it cannot be explained simply”. Tenders, bids, proposals, and informal pitches for business are not times to show how clever and capable you are by using legalese (I’m looking at you lawyers), […]